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Google Chat Support

Help for the TetherChat app in Google Chat / Google Workspace.

Contact us

Email support@tetherchat.io for help with the Google Chat app, Marketplace install, space setup, or message sync. We typically respond within one business day.

For security or privacy requests related to Google user data, use security@tetherchat.io.

Include your Google Workspace domain, the Google Chat space name (if relevant), the other platform you are bridging to, and what you expected versus what happened.

What the app does

TetherChat bridges a Google Chat space to a channel on Slack, Microsoft Teams, Discord, or another supported platform. Messages sync both ways in real time with the sender’s name and avatar. Message content is not stored; see our Privacy Policy.

Install and connect

A Workspace admin may need to allow Chat app installs before TetherChat appears for your organization.

  1. Install TetherChat from the Google Workspace Marketplace, or add it from Apps & integrations inside a Chat space.
  2. In the space you want to bridge, create a new Tether and copy the Tether ID.
  3. Install TetherChat on the other platform, then connect that channel using the same Tether ID.
  4. If prompted, complete Auto-Sync authorization so messages in the space route without requiring an @mention on every message.

Overview: Google Chat on TetherChat. Setup walkthrough: Bridge Google Chat to Slack or Teams.

Troubleshooting

App does not appear in Google Chat. Confirm a Workspace admin allowed Chat apps for your organization and that TetherChat is installed for your domain from the Marketplace.

Messages are not syncing. Confirm TetherChat is still a member of the space, the tether shows as connected in the admin portal, and Auto-Sync / Workspace Events authorization has not expired. Only spaces with an explicit tether are bridged.

Only @mentions sync. Full bridging uses Google Workspace Events. Complete the Auto-Sync OAuth step when TetherChat prompts you after creating or connecting a tether.

How do I remove access? Remove TetherChat from the space and/or uninstall the app for your Workspace. You can also disconnect tethers in the admin portal. Token and routing data for that connection are removed when the tether is disconnected.

Policies & status