Available now
TetherChat for Customer Support
Your support team stays in Slack or Teams - your customers stay wherever they already are.
Sound familiar?
Your customer files a request in Teams. Your support agent is in Slack. No one notices.
You juggle multiple platforms just to get help.
Adoption stalls because communication is limited to "office hours"
How TetherChat helps
- Customer messages appear in your support channel the moment they're sent
- Customers never need to download a new app or join a new workspace
- Every response from support reaches the customer immediately
Get started on your platform
FAQ
Each Tether connects exactly one channel pair - one customer channel to one support channel. For multiple customers, create multiple Tethers. You can manage all of them from a single TetherChat admin dashboard.
TetherChat temporarily queues messages and delivers them once the platform recovers. No messages are dropped - the customer and agent both see the full conversation thread once connectivity is restored.
Ready to connect your team's chat platforms?
Add to Teams →Takes under 5 minutes. No IT ticket required.